Identifying Customer Problems Guide and Templates

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Begin your journey to customer-centricity by identifying customer problems

We all talk about being customer-centric, but what does it actually mean to see it in practice? Being able to talk about what your customers' needs and motivations are is an important skill and habit for any team. With our Identifying Customer Problems Guide and Templates you'll learn a process that helps you build empathy, find themes, and craft problem statements that help you understand and solve real customer problems.

What's included:

  • Getting Started Guide with visuals and examples
  • Miro templates (for both paid and free Miro accounts)


Tips for opening the board in Miro:

  • Paid Miro accounts can directly import the board backup file. Check out the support page on Restoring a Board from a Backup on Miro
  • Free accounts will need to access the link provided and duplicate it to their account. To do so, click the link, when the board is loaded click the title of the board. That brings up a pop-up window with a Duplicate button. Click that to make a copy to your account. This page has more details.
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A guide you and your team can follow to help you identify customer problems and opportunities and the Miro templates to help you get started.

Identifying Customer Problems Guide (PDF)
Miro templates to get you and your team started
Pre-populated examples for guidance
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Identifying Customer Problems Guide and Templates

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Buy this